01. About these terms
These terms describe use of the Ounin storefront at ouninshop.com and purchases made through its connected Shopify store and checkout at store.ouninshop.com. Ounin is operated by 仁润香港贸易有限公司 (Ren Run Hong Kong Trading Limited).
Registered address: Room 1022, Baili Commercial Center, 87–105 Chih-Shan Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR.
For help with the website or an order, contact support@ouninglobal.com. Include an order reference where relevant, but do not send payment-card details by email.
The sales policies below apply to orders placed on or after October 1, 2026. Orders placed earlier retain the policies provided at the time of purchase; this update does not reduce an existing order's return or warranty rights.
02. Using the website
Use the website for lawful browsing, shopping, and support. Provide accurate information when placing an order or contacting us.
Do not submit fraudulent information, interfere with the site's security or availability, introduce harmful software, or misuse another person's information. Respect the rights of others when using or sharing website content.
Product instructions and safety guidance supplied with your specific model remain important. Website articles and recipes are not a replacement for those instructions.
03. Products and orders
Check the selected product, model, quantity, currency, and delivery address before submitting an order. Product images can appear different across screens; use the selected model's description and specifications when making your choice.
The storefront connects to Shopify for product information and checkout. Payment details are entered on Shopify checkout, not in a payment-card form on this storefront.
Review the order summary, shipping charges, applicable taxes, and available payment methods shown at checkout. Contact support if information appears inconsistent or an order needs attention.
If you need to request a change or cancellation, contact support with your order number as soon as possible. We will review the order's status and explain the available options; submitting a request does not automatically cancel or refund an order.
04. Delivery, returns, and warranty
Shipping
Ounin currently offers free standard shipping within the 48 contiguous states of the United States. We do not ship to Alaska, Hawaii, or U.S. territories.
Check your order confirmation and shipping updates for delivery information. Contact support if you need help locating an order.
30-day return and exchange requests
You may request a return or exchange within 30 days from the date the final item in your order is delivered. The product does not need to be unused, but you must retain the original packaging and all accessories. There is no restocking fee.
For a change-of-mind return or exchange, including simply not liking the product or finding it unsuitable, you are responsible for return shipping costs. For an approved return or exchange because the product is defective, arrived damaged, or was incorrectly supplied, Ounin covers return shipping.
Request review and return instructions
Email support@ouninglobal.com with your order number, the item, the reason for your request, and whether you would prefer a refund or exchange. For a defect, damage, or an incorrect item, include a description and, where available, photos or video to help us review the issue.
All return, exchange, and refund requests are reviewed by our support team. Submitting a request does not automatically approve a return or issue a refund. We will explain the decision and, if approved, confirm who pays return shipping and provide return instructions. A request submitted within the 30-day window remains timely while we review it.
Wait for approval and the warehouse address before sending an item back. Returns must be sent to the overseas warehouse that fulfilled your order, using the address provided by support. Do not send returns to our registered business address.
Refunds and exchanges
After the warehouse receives your return, we will inspect it against the approved request and notify you of the refund or exchange outcome. If the inspection confirms that a refund is due, we will initiate it to your original payment method within three business days after the inspection is complete. Your payment provider's processing time determines when the credit appears on your account. We will explain any issue that prevents approval and any proposed adjustment before processing it.
For an approved exchange, we will confirm the replacement and its availability with you. For help with a pending return, refund, or exchange, email support@ouninglobal.com.
One-year warranty
The one-year warranty begins on the date the customer confirms receipt of the order. If the product cannot function normally, the customer may request repair. For warranty service requested within 100 days after confirmed receipt, Ounin covers shipping the product for warranty service and shipping it back to the customer. For warranty service requested from day 101 through the end of the one-year warranty period, the customer is responsible for both shipping costs. Coverage, remedies, and exclusions remain subject to the applicable product warranty terms and applicable law.
The warranty is separate from the 30-day return window and does not extend change-of-mind returns beyond that window.
05. Privacy and other services
Our Privacy policy explains how information is used across this website and its connected shopping services, including optional Google Analytics. Our Cookie notice explains browser storage and how to change your analytics choice.
Shopify checkout and other linked services may provide their own privacy and service information. Review the information shown when using those services.
06. Your rights and questions
Nothing in these terms removes consumer rights that cannot lawfully be excluded. Questions or complaints can be sent to support@ouninglobal.com.
When we update these terms, we will publish the revised version with its effective date and give any notice required by applicable law. Changes do not retroactively reduce rights attached to an existing purchase.