01. Who we are
Ounin is operated by 仁润香港贸易有限公司 (Ren Run Hong Kong Trading Limited). We are responsible for the personal information we use to operate this website and support our customers.
This notice explains information practices on our independent storefront at ouninshop.com, including optional analytics and its connection to our Shopify store and checkout at store.ouninshop.com. For additional details about Shopify-hosted shopping services, read the connected store's privacy policy.
02. Information we use
- Information you provide: contact details, order references, questions, and any photos or documents you choose to send when requesting support, a return, or warranty service.
- Shopping information: selected products, cart contents, order and transaction details, delivery and billing information, and return or exchange records. Payment details are entered through Shopify checkout and its payment providers; this independent storefront does not collect them in its own card form.
- Technical information: IP address, network and browser information, device signals, and requests needed to deliver and protect the website.
- Optional analytics: browser identifiers, pages viewed, product interactions, cart activity, checkout and purchase events, and campaign or referral details when analytics is allowed.
- Newsletter information: the email address and subscription preferences you provide when signing up.
We receive information directly from you, through the website and browser storage, and from the providers that help us operate the store, process transactions, and deliver orders. Please do not email passwords or payment-card details.
03. Why we use it
We use information to display the website, remember shopping and privacy choices, process and deliver orders, review return and refund requests, provide warranty service, answer questions, prevent abuse and fraud, and meet applicable legal obligations.
With analytics consent, we use browsing and shopping measurements to understand how the website is used and which campaigns lead to visits and purchases. Newsletter signup is a separate choice. You can unsubscribe using the link in a marketing email or by contacting us; necessary order and service messages may still be sent.
04. Analytics and your choice
We use Google Analytics 4 (GA4) on the independent storefront. Its Google tag loads only after you select “Allow analytics.” Choosing “Only necessary” keeps shopping features available without enabling this website's optional analytics.
You can reopen “Privacy choices” in the footer or use the button below at any time. Withdrawing consent stops new analytics events from this website's integration. It does not erase data already sent or automatically delete existing cookies and storage. You can clear those records through your browser's site-data controls.
On our official website, we pass your analytics selection to our connected Shopify checkout using Shopify's privacy controls. If the choices cannot be confirmed, we ask you to choose again. Choices on other websites, browsers, or devices may need to be managed separately.
Advertising storage, Google signals, and advertising personalization are disabled in this website's GA4 integration. This does not describe every separate Shopify service. For storage details and provider notices, see our Cookie notice and Google's Privacy Policy.
05. Connected services and disclosures
Shopify provides our connected store, checkout, and order services. Information needed for transactions and shopping services is shared with Shopify and relevant payment, delivery, and fulfillment providers. Shopify may also process information for its own purposes described in the Shopify Consumer Privacy Policy. You can use Shopify's Privacy Portal for rights relating to that processing.
Cloudflare hosts and helps protect the independent website. Newsletter forms use Cloudflare Turnstile to check for automated or abusive submissions. Turnstile processes technical signals for security, separately from optional analytics. See the Cloudflare Privacy Policy and Turnstile Privacy Addendum.
Google receives analytics information when you allow analytics. We also use service providers to deliver email, respond to support requests, and fulfill orders. We disclose information needed for these purposes, or when required by law, to protect rights and security, or at your request.
These providers and our business may process information outside your country, including in Hong Kong and the United States. Where applicable law requires safeguards for international transfers, we apply the required safeguards. Third-party sites you choose to visit have their own privacy notices.
06. Retention and security
We keep personal information for as long as needed for its purpose, including completing orders, handling support and warranty requests, meeting legal obligations, and resolving disputes. A browser cookie's lifetime is different from the retention period for information already received by a service provider. Our Cookie notice explains the website's browser storage.
We use measures intended to protect information, but no website or method of transmission is completely secure. Avoid sending sensitive information that is not needed for your request.
Our shopping services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review it and take appropriate action.
07. Your rights
Depending on where you live and the law that applies, you may have rights to access, correct, delete, or receive a copy of personal information; object to or restrict processing; withdraw consent; or opt out of sale, sharing, or targeted advertising as defined by applicable law. Contact support@ouninglobal.com to make a request or ask about these rights.
We may need to verify your identity and, if an authorized agent acts for you, their authority. We respond within the period required by applicable law and explain any applicable exception. We do not discriminate against customers for exercising privacy rights.
If you have a complaint or wish to appeal a decision where that right applies, contact us. You may also have the right to complain to the relevant privacy authority. Withdrawing consent does not affect processing that was lawful before withdrawal.
08. Updates and contact
We will publish updates to this notice with the revised date and provide any additional notice required by applicable law.
Email: support@ouninglobal.com.
Registered business address: 仁润香港贸易有限公司 (Ren Run Hong Kong Trading Limited), Room 1022, Baili Commercial Center, 87–105 Chih-Shan Road South, Tsim Sha Tsui, Kowloon, Hong Kong SAR.